About this role
As Supervisor/Captain, you will help lead the floor during service, coaching the team, resolving guest concerns, and keeping standards consistent across the section.
Responsibilities
- Deliver the guest experience to LPM's own service standards, leading by example on the floor
- Resolve guest complaints directly and professionally
- Coach and develop the wait team's skills and product knowledge
- Maintain thorough knowledge of the current food and beverage offering
- Coordinate with other departments (kitchen, bar, reservations) to keep service flowing
- Support administrative and back-of-house coordination tasks tied to the section
Requirements
- Solid food and beverage service experience with some supervisory experience
- Confident leadership and coaching ability
- Excellent English communication skills
- Composure and reliability during high-volume service
- A hands-on, team-first approach
