Guest Relations Executive
DubaiFull-timeGuest Relations / Guest Experience
About this role
As a Guest Relations Executive, you will help ensure every guest receives a warm, attentive, and memorable experience from arrival to departure.
Responsibilities
- Welcome guests and serve as a point of contact throughout their visit
- Respond to guest requests, questions, and feedback promptly and professionally
- Maintain accurate records of guest preferences to help personalize future visits
- Coordinate with other departments to resolve guest needs
- Support the wider front-of-house team as needed
Requirements
- Previous experience in a guest relations or guest-facing hospitality role is beneficial
- Excellent interpersonal and communication skills
- A warm, professional, and attentive manner
- Strong problem-solving skills under pressure
- A genuine passion for guest service
